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My tracking link shows an alert, but I know my address is correct! What is going on? Give your local post office a call and

Was your package Marked as Delivered, but you Haven’t Received it? It’s possible that USPS marked your box as delivered a bit too early, and

Don’t worry! If you just received your tracking email it may take a couple days for our carriers to update the information. Not all packages

“I haven’t heard from you” We work very hard to ensure your shipment makes their way to you quickly, but shipping issues can arise and

Go to My Account page. Scroll to the My Subscriptions table. Select the View button next to the subscription in the My Subscriptions table; or Click the subscription number under the Subscription column in the My Subscriptions table.

“Opps, I accidentally suspended my account” or ” I am ready to continue to get my subscription” We operate under 2 systems, our own and

For example you are on the Month-to-Month plan and you wish to change to the Bi-monthly plan. We operate under 2 systems, our own and

We operate under 2 systems, our own and purchases through Cratejoy. Depending on where your original purchase was made will determine how you log in. 

Email and PasswordEdit your email or password anytime under “Account Details” in your Account Settings.  Payment and Addresses You can manage your saved cards and addresses