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Frequently Asked Questions

All About MPB

Can I purchase a Previous Box?

Can I purchase one box?

How does a My Paper Box membership work?

What is in the My Paper Box Grand Box?

What is in the My Paper Box Mini Subscription?

What is My Paper Box?

My Account

Help! I lost my password.

How do I change my Account Settings?

How do I update my Shipping Address

How do I view the full details for a subscription?

I received a damaged My Paper Box, what do I do?

Where can I leave a review?

My Subscription

Can I change my personalization?

Can I pause my subscription?

Can I return my subscription of My Paper Box?

How do I cancel my subscription?

How do I change my billing schedule?

How do I reactivate my account?

My Subscription & Shipping

How do I know when my box has shipped?

My box was Marked as Delivered, but I Haven’t seen it.

My Tracking number doesn’t Show Anything?

My tracking number has a Delivery Alert.

Policy & Agreements

Notifications Issues

Are there any hidden fees?

Cancellation Policy

Purchase Agreement

Shipping

How much is International Shipping?

When does My Paper Box Grand Ship?

When does My Paper Box Mini Ship?

Where does My Paper Box Ship?

billing

How does billing work?

How Much does the Grand Subscription Cost?

How Much Does the Mini Subscription Cost?

Gift Subscription

Can I send this as a gift?

Can I ship one of my boxes to someone else as a gift?

Where can I find details on the gifts I’ve purchased?