FAQ
What is “My Paper Box?
The Grand box delivers 6+ full-size personalized stationery products and surprises.
The Mini Includes 3 Personalized Note Pads.
How much does it cost?/Are their hidden fees?
The Grand is $28 and the Mini is $10. We also have a kids edition which is $12.
How does “My Paper Box” Work?
Choose between our Mini or Grand Subscription. During checkout let us know what name you would like personalized on your subscription.
How does billing work?
After your initial purchase, you will be put on our billing schedule. The Grand Auto Renews on the 28th and the Mini Auto Renews on the 11th of each Month.
What’s Inside “My Paper Box”?
Here at My Paper Box, we think your name is the definition of you. Each month we design and craft each item in-house just for you! We’re thinking of new items every month, but some things you can expect to see are notepads, journals, greeting cards, postcards, and other surprises.
When is the monthly deadline?/When will I receive my first box?
Depending on when you sign up will determine when you will receive your first box.
Here is our shipping schedule: Grand: The 17th Day of the Month is the Final day for new subscribers to sign up for the next shipping. Around the 21st, your box will be shipped. On The 28th You will auto-renew for next month’s box. Mini: The Last Day of the Month is the Final day for new subscribers to sign up Around the 4th, your box will be shipped. On The 11th You will auto-renew for next month’s box.
Where and how do you ship?
We ship via USPS. Within the US shipping is between 1 and 3 business days, international shipments will vary. We are not responsible for incorrect addresses, please double-check the address. ie. missing the apartment number.
However, we will do our best to reship any returned items. Please let us know if you do not receive your box.
Tracking numbers and emails are issued automatically as soon as a shipping label is created.
International orders may be subject to customs duties or taxes upon delivery. International customers are responsible for paying all taxes, duties or fees charged by their governments.
How can I cancel my subscription?
To cancel your account log into your account and cancel or skip anytime.
How do I receive a refund?
All sales are final. All subscription payments, shipping, and handling costs are non-refundable. If you have received an item that has been damaged during the shipping process, please contact us immediately so that we can get you a replacement item that is similar or comparable to the item that was damaged. Since items are personalized any missing orders will receive the next subscription on us.
( we cannot control the mail )
Can I sign up for just one box?/How do gifts work?
You can subscribe as a month to month, pre-paid, one month, or a gift that either renews or does not.
